1. Asking for an Extension
If a member asks for an extension, you can offer a free one-month extension. Let them know that if they need access for a longer period, they can purchase the Mastery Plan (annual or monthly).
2. Request for Extra Time Due to Health Issues
If a member asks for extra time due to health reasons, we are generally willing to offer up to three months. If they require more time, seek assistance from Evan or Michael.
3. Member Granted a Free Extension, Asking for Another One
If a member has already been granted a free extension and is asking for another, refer them to the Mastery Plan.
4. Pausing of Subscriptions
Members who are unable to continue their training because of personal reasons or other situations that make it difficult to focus on the course may request to pause their subscription.
If a member requests an extension due to the same reasons listed above, we may recommend pausing their subscription instead so they can continue their training when they are ready.